Yactraq
Cloud-based ASR + speech-analytics service for contact centers.
Cloud-based ASR + speech-analytics service for contact centers.
Best for bPOs and contact centers needing a lower-cost speech-analytics layer than enterprise incumbents. Pricing: Contact sales.
What it is
Yactraq (yactraq.com) provides cloud-based ASR and speech analytics aimed at contact centers seeking cost-effective alternatives to CallMiner/NICE/Verint. Sold direct with API access. Smaller vendor; verify language coverage and SLA before production use. Best fit: bpos and contact centers needing a lower-cost speech-analytics layer than enterprise incumbents. Caveats: smaller vendor; verify sla and roadmap. Feature flags from vendor docs: speaker diarization, word-level timestamps. Directory tags: voice-intel, call-analytics. Last vendor-page check: 2026-05-12. The product slots into the broader voice-AI tooling landscape and is best evaluated head-to-head with adjacent vendors in its subcategory; verify current language coverage, region availability, and compliance terms on the vendor's public docs at time of build.
Watch out for: Smaller vendor; verify SLA and roadmap.
Install / use
Yactraq REST APIFeatures
| Speaker diarization | Yes |
| Word-level timestamps | Yes |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | No |
Yactraq vs Whipscribe
| Feature | Yactraq | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | Contact sales | free beta |
| Speaker diarization | Yes | Yes |
| Word timestamps | Yes | Yes |
| Streaming | No | No |
| Languages | — | 99 |
| Platforms | API | Web, API, MCP |
Alternatives to Yactraq
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