Cognigy Voice
Enterprise contact-center voice AI from Cognigy.AI conversational platform.
Enterprise contact-center voice AI from Cognigy.AI conversational platform.
Best for european enterprises modernizing multilingual contact-center voice and chat. Pricing: see vendor pricing.
What it is
Cognigy Voice extends the Cognigy.AI conversational platform into the telephony layer with SIP and CCaaS integrations. It is widely deployed across EU enterprises (Lufthansa, E.ON, Bosch reference customers) and emphasizes multilingual support, governance, and integration with Genesys Cloud, NICE, and Amazon Connect. Pitched against Kore.ai and PolyAI.
Watch out for: Enterprise sales motion; not self-serve.
Features
| Speaker diarization | No |
| Word-level timestamps | No |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | No |
Cognigy Voice vs Whipscribe
| Feature | Cognigy Voice | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | see vendor pricing | free beta |
| Speaker diarization | — | Yes |
| Word timestamps | — | Yes |
| Streaming | — | No |
| Languages | — | 99 |
| Platforms | Cloud | Web, API, MCP |
Alternatives to Cognigy Voice
Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.