Dialpad Ai Contact Center
Cloud contact center with built-in real-time transcription and AI scorecards.
Cloud contact center with built-in real-time transcription and AI scorecards.
Best for sMB and mid-market contact centers that want a single Dialpad-built solution rather than stitching multiple vendors. Pricing: from $80/agent/mo.
What it is
Dialpad Ai Contact Center is Dialpad's CCaaS product with built-in AI features — real-time transcription, sentiment analysis, AI scorecards, agent coaching, AI CSAT prediction, and post-call summaries. The product is positioned for SMB and mid-market contact centers that find NICE and Genesys too heavy and too expensive. Dialpad's AI is trained on internal call corpora and powers AI Recap, AI Coach, and AI Agent Assist across both the contact-center and the broader Dialpad business-phone products. Pricing and product details listed here were last reviewed by Neugence on 2026-05-12; check the vendor site for current values before quoting.
Watch out for: Best for Dialpad-standard organizations; smaller than NICE/Five9 in enterprise deployments.
Install / use
dialpad.com — Essentials $80/agent/mo, Advanced $115, Premium $150Features
| Speaker diarization | No |
| Word-level timestamps | No |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | No |
Dialpad Ai Contact Center vs Whipscribe
| Feature | Dialpad Ai Contact Center | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | from $80/agent/mo | free beta |
| Speaker diarization | — | Yes |
| Word timestamps | — | Yes |
| Streaming | — | No |
| Languages | — | 99 |
| Platforms | Web, macOS, Windows, iOS, Android | Web, API, MCP |
Alternatives to Dialpad Ai Contact Center
Whipscribe is a managed faster-whisper + whisperX service. If you want transcripts without running infrastructure, paste a URL or drop a file in the form below — you'll have a transcript in seconds.